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Shipping policy
1. Processing Time
- Order Processing: Orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email.
2. Shipping Rates and Delivery Estimates
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Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
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Delivery Delays: Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, customs processing, or weather conditions.
3. International Shipping
- Customs and Import Taxes: All international orders may be subject to customs duties and taxes, which are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.
4. Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the status of your order through the link provided in the email.
5. Shipping Address Changes
- If you need to change your shipping address, please contact us as soon as possible at elliottkhayes@gmail.com. We will do our best to update the address before the order is shipped. Once an order has been shipped, we cannot change the shipping address.
6. Missing or Lost Packages
- If your package is lost or missing, please contact us at elliottkhayes@gmail.com with your order details. We will work with the shipping carrier to resolve the issue as quickly as possible.
- We are not responsible for packages lost or stolen due to incorrect addresses provided by the customer or unattended delivery locations.
7. Damaged or Defective Items
- If your order arrives damaged or defective, please contact us immediately at elliottkhayes@gmail.com with a description and photos of the damage for further information.
8. Contact Us
- For any questions or concerns regarding our shipping policy, please contact us at elliottkhayes@gmail.com. We are here to help!